Terms & Conditions

1. What Eventsly is

Eventsly is an online marketplace that helps people in Zimbabwe find and contact events suppliers — venues, guest houses, décor, tents and furniture, sound, tech, instruments, performers, catering, transport and more.

Eventsly is not a party to any booking. When a customer and a supplier agree to work together, the contract is between them. We don't provide the events services ourselves, we don't take payment for bookings, and we don't guarantee any supplier's work, availability or prices.

2. Accounts

• You must be at least 18 and able to enter into a binding agreement to create an account.
• Give accurate details (name, phone, email) and keep them up to date.
• Keep your password private. You're responsible for what happens on your account.
• One business profile per seller account. Don't create accounts for someone else without their permission.

3. For customers

• Quote requests are enquiries, not confirmed bookings. A booking is only confirmed when you and the supplier agree the details directly.
• Prices shown on listings are guides set by suppliers. The final price is whatever you agree with the supplier.
• Pay suppliers directly, using the method you agree with them. Eventsly never asks you to pay a booking through us.
• Before paying a deposit, check the supplier, get the agreement (dates, items, price, deposit, cancellation) in writing — WhatsApp is fine — and keep proof of payment.
• Only send requests for real events. Don't use suppliers' contact details for spam or anything unrelated to your event.

4. For suppliers

• You must have the right to hire out everything you list, and hold any licences, permits or insurance your services need.
• Listings must be accurate and honest: real photos of what you offer, real prices, true capacity and stock. Keep your availability up to date so customers aren't sent to you for dates you can't do.
• Respond to quote requests promptly and professionally, and honour what you agree with customers.
• Use customers' details only to deal with their request. Don't add them to marketing lists or share them without their permission.
• You're responsible for your own taxes, contracts, deposits, refunds and the quality and safety of your services.
• The "Verified supplier" badge means we've checked some of your details. It isn't a guarantee of your work.

5. Seller plan and payments

• Creating a seller account, a storefront and draft listings is free.
• To show listings to customers and receive quote requests, suppliers need an active seller plan: currently Basic, US$10 per month for up to 2 live listings, or Premium, US$15 per month for unlimited listings. If you switch plans, the time you have left is converted by price (for example, 30 days of Basic becomes 20 days of Premium). If a Basic plan has more than 2 live listings, only the 2 oldest are shown. We'll give at least 30 days' notice of any price change.
• You can pay with mobile money (such as EcoCash, InnBucks or OneMoney) or card through our payment partner Paynow, or by sending mobile money directly. Each payment gives 30 days per month paid.
• If your plan ends, your listings are hidden until you pay again. Your account, storefront and drafts stay.
• Each month runs from the day your payment is confirmed to the same date the next month. If you pay before your plan ends, the new month starts when the current one ends.
• Plan fees aren't refundable for part-months, except where the law requires or where we've made a mistake.
• Payment partners may charge their own fees and have their own terms.

6. Promotions and invitations

From time to time we may invite some suppliers to a special offer, such as a free period on a plan. Each offer's terms are given with the invitation, one offer per business, and we may remove an offer from accounts that break these terms, are fake or duplicated, or were created only to take it.

7. Reviews

• Customers can only review a supplier for a completed booking — after the supplier has confirmed the customer's payment and the event date has passed.
• Reviews must be honest, based on your own experience, and free from abuse, threats, hate speech or private information.
• Suppliers can reply publicly to reviews. Suppliers may not offer anything in exchange for a review or pressure customers to change one.
• We may hide reviews that break these rules. We don't edit reviews or hide them just because they're negative.

8. WhatsApp and messages

Suppliers can choose to receive quote requests, Accept/Decline buttons and monthly summaries on WhatsApp. Reply STOP at any time to turn these off, or untick the option in your business profile. Standard data charges from your network may apply.

9. Things you must not do

• List anything illegal, stolen, counterfeit or unsafe, or anything you don't have the right to hire out.
• Post false, misleading or copied content, including other people's photos.
• Harass, scam or defraud anyone, or ask customers to pay through Eventsly's name.
• Try to break, overload, scrape or get around the security of the site.

We may remove content, hide listings, or suspend or close accounts that break these terms.

If we receive a serious report about an account, we may suspend it while we investigate. A suspended account can't be used and its listings are hidden. We'll tell you when your account is suspended and when the investigation ends: either your account is restored as it was, or, if the report is upheld, it's closed and removed. See Account suspensions on the Help page.

10. Content you post

You keep ownership of the photos and text you post. You give Eventsly a non-exclusive, royalty-free licence to show, resize and share that content on Eventsly and in promoting Eventsly (for example on our social media), for as long as it's on the site. You confirm you have the right to post it.

11. Disputes between customers and suppliers

Because bookings are between customers and suppliers, they should sort out disagreements (such as deposits, cancellations or quality) directly. If something goes wrong, tell us at eventslyzw@gmail.com — we can't force a refund, but we will look at the supplier's account and may remove suppliers who don't honour agreements.

12. Our responsibility

We work hard to keep Eventsly running and accurate, but the site is provided "as is". To the extent the law allows, Eventsly is not liable for losses arising from bookings, services, payments or disputes between customers and suppliers, or for indirect losses such as lost profits. Where we are liable to a supplier, our total liability is limited to the plan fees they paid us in the 12 months before the claim. Nothing in these terms removes rights you have under Zimbabwean consumer protection law.

13. Closing your account

You can stop using Eventsly at any time. To delete your account, email us. We may close accounts that break these terms.

14. Changes to these terms

We may update these terms as Eventsly grows. We'll change the date at the top and, for important changes, tell account holders by email or WhatsApp. Using Eventsly after a change means you accept the new terms.

15. Law and contact

These terms are governed by the laws of Zimbabwe. Questions? Email eventslyzw@gmail.com.

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