Eventsly

Privacy Policy

We collect only what we need to connect customers with events suppliers. This page explains what we collect, why, who sees it and what you can ask us to do.

Last updated 10 November 2026 · Terms & Conditions · Privacy Policy

1. Who we are

Eventsly is an events hire marketplace for Zimbabwe. We decide how the personal information on Eventsly is used and are responsible for protecting it, in line with Zimbabwe's Cyber and Data Protection Act [Chapter 12:07]. Contact us at eventslyzw@gmail.com.

2. What we collect

Account details: your name, email and/or phone number (with its country code), password (stored encrypted — we can't see it) and whether you're a customer or supplier.
Quote requests: event date, type, guest numbers, what you need, your message and the contact name and phone you give.
Supplier details: business name, city, description, phone, WhatsApp, email, listings, photos, prices, stock and availability.
Reviews and supplier replies.
Payments for the seller plan: the amount, months, method, transaction references and the number you paid from. Card and mobile money details are handled by our payment partners — we never see your card number or PIN.
Security codes: when you sign up with a phone number or reset your password, we keep a scrambled copy of the one-time code (never the code itself) for a few days, so we can check it and stop misuse.
App notifications: if you turn them on, a technical address for your browser or phone so we can send alerts there. Turn them off any time and we delete it.
Usage: anonymous visit counts for listings and storefronts (one per browser per day, so suppliers can see how many people viewed them). We don't use advertising trackers.

3. Why we use it

To run your account and show listings and storefronts.
To send your quote request to the supplier and show you their reply.
To send suppliers alerts and monthly summaries by WhatsApp, if they turn this on.
To text customers (SMS) when a supplier accepts, declines or withdraws their request. You can turn these texts off on My requests.
To send app notifications (new requests for suppliers; replies for customers) to devices where you've turned them on.
To process seller plan payments and keep financial records.
To text you a code when you sign up with your phone number or reset your password, and to text or email you when your password is changed.
To keep Eventsly safe — preventing fraud, fake reviews and misuse.
To send important account messages (for example, a plan about to end). We'll only send marketing if you agree, and you can stop it any time.

We use your information because you've asked us to provide the service, because you've agreed, or to meet legal obligations.

4. Who sees your information

Suppliers see the details in requests you send them (name, phone, event details and message).
Customers see a supplier's public storefront, and their phone, WhatsApp and email once the supplier accepts their request.
Everyone can see reviews (with the reviewer's first name) and public listings.
Service providers who help us run Eventsly, only for that purpose: Supabase (database and photo storage), Vercel (website hosting), Meta (WhatsApp messages), our SMS provider (text alerts and codes), our email provider (password emails), and our payment partners (such as Paynow).
Authorities where the law requires it.

We don't sell your personal information.

5. Where it's stored

Our database and hosting providers store information on secure servers outside Zimbabwe (currently in the United Kingdom and other regions our hosting provider uses). These providers protect the data with encryption and access controls, and we only use providers with strong security practices.

6. How long we keep it

Account and listing information: while your account is open.
Quote requests and reviews: while the accounts involved are open, so both sides keep their history.
Payment records: as long as tax and accounting rules require (usually up to 6 years).
When you close your account we delete or anonymise your information, except what we must keep by law.

7. Your rights

You can ask us to:

tell you what personal information we hold about you and give you a copy;
correct information that's wrong (you can edit most of it yourself in your account);
delete your information or close your account;
stop using your information for marketing, or object to how we use it.

Email eventslyzw@gmail.com and we'll reply within 30 days. If you're unhappy with how we handle your information, you can complain to the Data Protection Authority (POTRAZ).

8. Security

Passwords are encrypted, connections use HTTPS, and database rules make sure people can only see what they're allowed to (for example, customers only see their own requests and suppliers only see requests sent to them). No system is perfect — if we learn of a breach that affects you, we'll tell you and the authorities as the law requires.

9. Cookies

We use essential cookies to keep you signed in and small browser storage to count visits once per day. To see how people find Eventsly, we record which pages are visited, the visitor's country (worked out from the connection, not stored as an address) and the website or app they came from. We don't store IP addresses, and we can't tell who an individual visitor is. We don't use advertising or tracking cookies.

10. Children

Eventsly is for adults. We don't knowingly collect information from anyone under 18.

11. Changes

We'll update this policy as Eventsly changes and change the date at the top. For important changes we'll let account holders know.

The Eventsly website was designed and built by Builds by A.D.

2. What we collect

Account details: your name, email and/or phone number (with its country code), password (stored encrypted — we can't see it) and whether you're a customer or supplier.

Quote requests: event date, type, guest numbers, what you need, your message and the contact name and phone you give.

Supplier details: business name, city, description, phone, WhatsApp, email, listings, photos, prices, stock and availability.

Reviews and supplier replies.

Payments for the seller plan: the amount, months, method, transaction references and the number you paid from. Card and mobile money details are handled by our payment partners — we never see your card number or PIN.

Security codes: when you sign up with a phone number or reset your password, we keep a scrambled copy of the one-time code (never the code itself) for a few days, so we can check it and stop misuse.

App notifications: if you turn them on, a technical address for your browser or phone so we can send alerts there. Turn them off any time and we delete it.

Usage: anonymous visit counts for listings and storefronts (one per browser per day, so suppliers can see how many people viewed them). We don't use advertising trackers.

3. Why we use it

To run your account and show listings and storefronts.

To send your quote request to the supplier and show you their reply.

To send suppliers alerts and monthly summaries by WhatsApp, if they turn this on.

To text customers (SMS) when a supplier accepts, declines or withdraws their request. You can turn these texts off on My requests.

To send app notifications (new requests for suppliers; replies for customers) to devices where you've turned them on.

To process seller plan payments and keep financial records.

To text you a code when you sign up with your phone number or reset your password, and to text or email you when your password is changed.

To keep Eventsly safe — preventing fraud, fake reviews and misuse.

To send important account messages (for example, a plan about to end). We'll only send marketing if you agree, and you can stop it any time.

We use your information because you've asked us to provide the service, because you've agreed, or to meet legal obligations.

4. Who sees your information

Suppliers see the details in requests you send them (name, phone, event details and message).

Customers see a supplier's public storefront, and their phone, WhatsApp and email once the supplier accepts their request.

Everyone can see reviews (with the reviewer's first name) and public listings.

Service providers who help us run Eventsly, only for that purpose: Supabase (database and photo storage), Vercel (website hosting), Meta (WhatsApp messages), our SMS provider (text alerts and codes), our email provider (password emails), and our payment partners (such as Paynow).

Authorities where the law requires it.

We don't sell your personal information.

6. How long we keep it

Account and listing information: while your account is open.

Quote requests and reviews: while the accounts involved are open, so both sides keep their history.

Payment records: as long as tax and accounting rules require (usually up to 6 years).

When you close your account we delete or anonymise your information, except what we must keep by law.

7. Your rights

You can ask us to:

tell you what personal information we hold about you and give you a copy;

correct information that's wrong (you can edit most of it yourself in your account);

delete your information or close your account;

stop using your information for marketing, or object to how we use it.

Email eventslyzw@gmail.com and we'll reply within 30 days. If you're unhappy with how we handle your information, you can complain to the Data Protection Authority (POTRAZ).

8. Security

9. Cookies