How can we help?

Open a listing and tap Request a quote, or use Plan my event to fill in your date, guests and everything you need once — we show only suppliers who are free that day and send your request to each one you tick.

Tap Forgot password? on the sign-in page. If you signed up with email we send you a link; if you signed up with your phone number we text you a 6-digit code. Then type your new password twice and confirm. We'll text or email you to let you know it was changed — if you didn't do it, contact us straight away.

No. You agree the price and pay the supplier directly, in whatever way you both agree. Eventsly never asks you to pay a booking through us — if anyone does, report it.

Yes, and it's free, with no app store needed. Go to Install app for step-by-step instructions for your phone (iPhone, Android) — it picks the right steps for your device. Then turn on notifications to hear about replies and new requests straight away.

If you've installed the app and turned on notifications, you get an alert straight away. We also send a text message to the phone number on your request when a supplier accepts or declines it, with a link to My requests for the next step. You can turn these texts off on My requests.

As soon as they accept your request. Their WhatsApp, phone and email then appear under My requests.

Go to My requests and tap Cancel request. Let the supplier know too if you had already agreed a booking.

Several suppliers can accept the same request, so you can compare. An accepted request shows Awaiting payment confirmation: agree the details with the supplier you choose and pay them directly (a deposit or in full). When they confirm they've received it, it changes to Booked ✓ and you get a message. After your event it shows Completed. Until a supplier confirms your payment they can still take other bookings for that day — so don't wait too long.

Open My requests and tap Not going ahead? Withdraw, then choose a reason (for example “Booked another supplier”). The supplier sees that you withdrew and why. You can withdraw an accepted request or a booking; if you paid a deposit, sort out any refund with the supplier directly. If you booked one supplier, please withdraw the others who accepted so they're free for other customers.

Once your booking is complete — the supplier confirmed your payment and your event has happened — a “Leave a review” option appears on it in My requests. Only completed bookings can be reviewed, so reviews stay genuine.

Try to sort it out with them first, and keep your written agreement and proof of payment. Then send us a message below choosing “Report a supplier”. We can't force refunds, but we review every report and remove suppliers who don't honour agreements.

Setting up your storefront and listings is free. To show listings to customers and get requests, choose a plan: Basic, US$10 a month for up to 2 live listings, or Premium, US$15 a month for unlimited listings. A month runs from the day you pay to the same date next month — pay on 12 November and you're covered until 12 December. Paying with EcoCash, OneMoney, InnBucks or card through Paynow switches your plan on straight away.

In Plan & billing: pay with EcoCash, OneMoney, InnBucks, O'mari, ZimSwitch or card through Paynow (instant), or send mobile money directly and submit the reference for us to confirm.

Listings show only when they're published and your plan is active. Check the plan status at the top of your dashboard, and that each listing is set to Live, not Draft or Hidden.

Add your WhatsApp number in Business profile, tick “Get quote requests on WhatsApp” and tap Yes, that's me on the message we send. Requests then arrive with Accept and Decline buttons.

Reply FULL 20 Dec (any date) to the Eventsly WhatsApp number, or tick “fully booked” when you accept a request. You can also block dates per listing under Listings → Availability. Reply FREE 20 Dec to undo, or MY DATES to see them.

Accepting shares your contact details so you can agree the price and deposit. The request then waits for payment, and you stay open to other customers that day. When the customer has paid you, tap Payment received — confirm booking on Quote requests → Awaiting payment, or reply PAID to the Eventsly WhatsApp number and pick them. It becomes a Booked job (counted against how many bookings you take that day), the customer is told, and after the event they can review you.

On My requests, tap I've paid on that request. We let the supplier know straight away so they can check the money has arrived and confirm your booking. Once they do, it changes to Booked ✓. Two days before your event we'll remind you both, and the day after we'll ask how it went so you can leave a review.

Every WhatsApp alert has its own Accept and Decline buttons, so you can scroll back and answer them in any order. Lost one in the chat? Reply NEW to the Eventsly WhatsApp number to see every request you haven't answered, soonest first, and tap one to answer it. PAID lists customers waiting for you to confirm their payment, and WITHDRAW lists your accepted and booked jobs. Everything is also on Quote requests, sorted into New, Awaiting payment and Booked. When a booking fills a day, you can let the other customers waiting on that date know you're fully booked in one tap — on WhatsApp after you say you're fully booked, or with the tick box when you confirm the booking on the dashboard.

On Quote requests tap Not going ahead? Withdraw and choose a reason, or reply WITHDRAW to the Eventsly WhatsApp number, pick the booking and send your reason. The customer sees that you withdrew and why. Please sort out any deposit with them directly.

Send us a message choosing “My listings or storefront” and we'll check your business details. Verified means we've confirmed some of your details — it isn't a guarantee of your work.

Yes — for customers and suppliers alike. If we get a serious report (for example a supplier taking a deposit and not delivering, fake listings, abuse or scams), we may suspend the account while we investigate. A suspension is temporary and means “pending investigation” — it isn't a decision that you did anything wrong.

You can't sign in or use your account, and a supplier's storefront and listings are hidden from customers, so no new quote requests come in. Nothing is deleted. We let you know by message (email, text or WhatsApp) when your account is suspended.

If the report isn't upheld, we restore (unban) your account exactly as it was — your listings, requests and reviews come back — and we message you to say it's been restored. If the report is upheld, we may close the account for good and remove it from Eventsly, and we'll tell you.

Get in touch using the contact details below and tell us what happened. Include anything that helps, like messages or proof of payment. A real person reads every message.

To report a supplier or listing, tap “Report this listing” (on the listing, under the quote box) or “Report this supplier” (at the bottom of their page) and choose what's wrong. Only the Eventsly team sees it and the supplier isn't told who reported them. To report a customer or a review, send us a message below choosing “Report a supplier, customer or review”. Keep any written agreements, screenshots and proof of payment — we'll ask for them.